Q: I WOULD LIKE TO CHANGE/ CANCEL MY ORDER?
A: We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed. You are welcome to return the item to us in accordance with our Exchange Policy.
Q: I SAW AN ITEM ON INSTAGRAM BUT I DON'T SEE IT ON THE SITE?
A: Some of our items are limited release and we will never restock them. If you see an item that you really love purchase it quick because we might never have it back in.
Q: I RECEIVED A FAULTY PRODUCT, WHAT DO I DO?
A: Please email us at email@example.com with your order #, item name and picture/description of damage.
Q: I SAW THE SIZE GUIDE BUT I STILL HAVE FURTHER QUESTIONS ON AN ITEM. IS THERE SOMEONE I CAN SPEAK TO?
A: Absolutely!!! We know buying lingerie is an intimate experience, we are here to help you get the perfect piece. Our team knows every item in great detail from amount of stretch to how low a back plunge is. So please contact us whether the lingerie is for yourself or a gift. We are here to be your personal shopping concierge!
Q: I WANT AN ITEM THAT IS OUT OF STOCK, CAN I PRE-ORDER?
A: Some of our items have exact re-stock dates & are eligible for pre-order.Please free feel to contact our team at firstname.lastname@example.org with any pre-ordering questions
Q: CAN I BE A BRAND AMBASSADOR?
1) Are you a badass?
2) Do you have more than 250K+ followers?
3) Do you want to receive free lingerie every season?
If you answered "YES" to these questions apply to be a VICE VIXEN!
Please include your social tags.
Email us at email@example.com